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Welcome to Pioneer Clubs Online Store
Thank you for partnering with us to help
children and youth make Christ Lord in every aspect of life. We’ve
designed our online store to better serve your Pioneer Clubs ministry.
You can now access product information and order all of our ministry
resources 24 hours a day, 7 days a week.
Click on a topic below or scroll down the page for more helpful information.
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Buyer Information
Orders from Outside
the U.S. and Canada
Shipping and Handling
Payment Due
Billing
Returns
Customer Service by Phone |
Mail Orders
Fax Orders
Security
Privacy
Web Browser Requirements
Cookies
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| Request a Free Catalog |
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Buyer Information
Pioneer Clubs® product is available to churches or individuals
for use in ministry to children. We prefer that you pay by VISA, MasterCard,
American Express, or Discover Card. However, for individuals authorized
by their church, we will bill orders to the church for your convenience.
Please select the “Bill to Church” button on the final
checkout screen. All orders under $20 must be paid by credit card.
Any orders placed by club leaders or coordinators for their personal
use must also be paid by credit card. |
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| All orders (including items ordered for personal use)
must include your church charter number. If you do not know your church
charter number, please include the complete church name and address
with your order. If the church name and address is not part of the
billing or shipping information, please include it in the “Comments” box
on the check out screen. |
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| International Orders |
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International orders placed online must be paid by credit
card. |
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Orders
outside the U.S. and Canada
are charged a US $7.50 handling
fee plus the applicable shipping
charges. For more information
on this, see the Shipping and
Handling section below. Or
you may e-mail a customer service
representative at info@pioneerclubs.org or
call 800-694-2582. (Outside
the U.S. and Canada, please
call (630) 293-1600.)
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 PDF Order Form
(Can't open this order form? Click
here to download Adobe Acrobat Reader for free.) |
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| Shipping and Handling |
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Orders are processed as received each business day. |
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Orders are not processed during the week between Christmas
and the New Year holiday. |
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Handling on all orders is US $7.50 for churches in the U.S.,
and Can $6.00 for churches in Canada. GST will be charged on all
Canadian orders. |
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STANDARD SHIPPING IS FREE within the United States
and Canada. Please allow 10-14 business days for delivery. Charges
apply for special shipping requests and for shipping outside the
U.S. and Canada. No express shipping is available in September
or October. |
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All orders shipped outside the United
States and Canada will be charged actual shipping costs. These
shipping charges will be applied to your credit card once your
order has been shipped. To see a list of estimated charges for
each area of the world, click here. Please allow 10-20 business days for delivery.
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NO EXPRESS SHIPPING IS AVAILABLE IN SEPTEMBER OR OCTOBER. |
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When your order arrives, check it against the packing
slip. Large orders are often
sent in several packages and may be delivered a few days apart.
Items temporarily out of stock
or discontinued will be indicated
on the packing slip accompanying the order. |
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Out-of-stock/back order items will be shipped as soon
as possible. DO NOT REORDER. |
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If you don’t receive your order within two weeks,
please notify Customer Service.
U.S. churches call 800-694-CLUB (2582). Churches in Canada, call
800-263-2664 |
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Please notify Customer Service immediately to report
any discrepancies in your order
or any damage to your materials. |
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| Payment Due |
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We accept VISA, MasterCard, American Express, and Discover.
Please include your account
number, expiration date, and the complete name printed on the card.
A $5 minimum is required for credit card
orders. All online orders under
$20 must be paid by credit card. |
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If the church billing option is chosen, payment is due
within 30 days. No additional
purchases will be allowed on a 90-day outstanding balance.
o Make checks or money orders
payable to Pioneer Clubs. Please
enclose the top portion of your
invoice or statement with payment.
o NSF or nonnegotiable checks are subject to
$10 handling fee. |
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| Billing |
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Prices are effective July 1 of each year and are subject to change without notice. |
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If payment does not accompany your order, an invoice will be sent. |
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You will not be billed for out-of-stock items until they are shipped. |
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Statements indicating the outstanding balance of your account will be mailed periodically. |
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| Returns |
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All returns must have an authorization number. U.S. churches
should call 800-694-2582 prior
to shipping your return; churches in Canada, call 800-263-2664 |
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To receive credit, returns must be received by our warehouse
within 60 days of the date
shown on the packing slip. Merchandise must be in saleable condition,
and the shipment must include a
copy of your invoice or packing
slip. Write your return authorization number on the invoice or
packing slip. We can issue credit only;
no refunds (unless pre-approved.) |
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No credit will be issued after 60 days. |
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If you do not have an invoice or packing slip,
you must provide us with the name and address to whom the
order was billed. Be sure to provide your return authorization
number. Without an invoice, credit will be issued at our
lowest sales price. |
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No returns on sale, specially marked or specialty
items. |
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We cannot accept partial returns of items sold
as part of a set, pack, kit or bundle. |
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No returns on CDs and other digital material. |
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Be sure to use a shipper that offers tracking—or
insure your package. |
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Keep a copy of your return shipping receipt as proof
of return. |
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U.S Churches: Send returns to our Carol Stream
shipping address: Pioneer Clubs,
27W130 Saint Charles Road., Carol
Stream, IL 60188-1935 USA. (This
is also printed on the back of
each packing slip and invoice.) |
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Canadian Churches: Send returns to Cook Communications,
55 Woodslee Avenue, Paris, ON N3L
3E5 CANADA. |
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| Customer
Service |
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If you have any questions or comments, please call
800-694-CLUB (2582). A Pioneer
Clubs® customer service representative
will be happy to assist you.
Our office is open Monday through Friday from 8:00 a.m. to 4:30
p.m. Central Standard Time except
during the months of July and
August, when we close on Fridays at noon. Sorry, we are unable
to accept collect calls. |
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| Mail Orders |
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When possible, use Pioneer Clubs’ order form. Legibly
print or type your “bill to/ship to” information. Be
sure to include your church
charter number or the complete church name and address plus zip/postal
code. Please provide a street
address in the “ship to” information. We cannot ship
to post office boxes. |
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Pioneer Clubs order forms are included in each printed
catalog. Or click the "PDF Order Form" link below for
a printer-friendly order form.
Send to Pioneer Clubs, PO Box 788, Wheaton, IL 60187 USA along
with your payment. |
PDF
Order Form - US / International
PDF
Order Form - Canada
(Can't open the order form? Click
here to download Adobe Acrobat
Reader for free.) |
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Select method of payment. If paying by VISA, MasterCard,
American Express, or Discover,
please complete credit card information |
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List each item you are ordering. Include quantity, item
number, item description, and
price. Awards are listed on the second page of the order form.
Refer to our online store for current pricing
on all items. |
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Total each column and recheck all figures. Payment (in
U.S. dollars) must accompany all
orders under US$20. |
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Mail to: Pioneer Clubs, PO Box 788, Wheaton, IL 60189-0788
USA. |
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| Fax Orders |
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Follow mail order directions above and fax to 800-619-CLUB
(2582) or 630-293-3053. |
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Please do not photo reduce the order form before faxing. |
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DO NOT MAIL YOUR FAXED ORDER OR IT WILL BE DUPLICATED. |
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| Security |
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Pioneer Clubs online shopping cart is secure. We have purchased and been issued a GeoTrust SSL certificate for secure communications. True BusinessID™ from GeoTrust® is the ultimate online security and trust solution delivering both 128-bit SSL security. Sites secured with GeoTrust's True BusinessID are utilizing the highest level of encryption or security possible. This means you can rest assured that communications (e.g., credit card numbers) between your browser and Pioneer Clubs site's Web servers are private and secure.
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Pioneer Clubs also has appropriate security measures
in place in our physical facilities
to protect against the loss, misuse, or alteration of information
that has been collected from
you at our site. |
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| Privacy |
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We will not share information about registered Pioneer
Clubs churches with third parties. |
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| Web Browser
Requirements |
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Our site works best with Internet Explorer 5 or above, Netscape 7 or above, and AOL 5 or above on both Macintosh and Personal Computers. Some features may not work correctly if you are using a different browser, and checkout may not be possible. |
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Your Web browser must also be set to use “"Java Script".” To
enable this feature, look under “"Preferences"” or “"Options"” in
your Web browser. |
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If you pause during your shopping session, your order will expire within 45 minutes. |
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| Cookies |
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In order to use the Pioneer Clubs shopping cart, your
Web browser must be set to
accept cookies. While we do not write cookies on your computer,
this setting is required in order to
maintain your shopping session.
To set your browser to accept cookies, look under “Preferences” or “Options” in
your browser. Or here’s a link with instructions on how
to enable cookies: http://webmaster.info.aol.com/cookieguide.html.
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Pioneer Clubs • PO Box 788 • Wheaton,
Illinois 60187 • 800-694-2582
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Items | Checkout
